The Customer

Gentoo is a housing association that owns and manages more than 28,000 homes. The Group believes that by putting people first, it can build great homes and create stronger, safer communities.

Gentoo is focused on delivering an outstanding service to customers and prides itself on inspiring people to make a difference.

The Group collaborates with key partners and other housing associations to influence issues which affect customers and society. It is one of the largest employers in Sunderland and landlord in the North East.

Contract: 24 Months

 

The team at Orbis are very professional and have proven on a number of occasions that this system works very well.

The Issue

Gentoo takes the safety of its staff and customers as a priority. Some of its more vulnerable customers have complex needs and the Group needed to ensure that lone working staff could access help quickly in the event of an emergency or if they felt unsafe at work.

The Solution

Gentoo needed a cost effective, reliable solution and decided to introduce our SOS Alarm fob device. The Group was particularly impressed with the lightweight and discreet nature of the device and how it would fit well with staff. Gentoo issued the fobs to around 200 members of their staff across the Group, which included Housing Managers, Support Officers, Anti-Social Behaviour Officers and staff from its Compliance teams.

Our products are designed according to the risks faced by the specific lone workers requirements. We believe it is important to understand the potential risks, so we can protect lone workers when they need it most. We strive to provide the best solution, personalised to you.

Q&A with Gentoo

What are your key benefits of Orbis’ solution?

The device is small, lightweight and can be carried easily. It’s relatively easy to use and the fobs give our staff the reassurance that they can speak to someone quickly in the event of an emergency or if they feel unsafe whilst working alone.

Can you provide an example of how your team use our solution?

Our staff use the SOS Alarm fob devices on a daily basis while visiting customers in their own homes. They use the amber alert function before entering a property and then terminate the system when they leave. If they feel unsafe at any stage, they can activate the red alert quite easily to get assistance. There have been a number of occasions where our lone workers have activated the red alert. The team at Orbis are very professional and have proven on a number of occasions that this system works very well.

Would you recommend Orbis to others?

Yes, we would definitely recommend Orbis as the contract and systems were delivered and set up on time, the fobs are excellent value for money and any questions have been answered in a timely manner and with very good customer service.