Our Fully Managed Lone Worker Solution
With our fully managed service, our expert team will provide you with exact information, professional guidance and full system administration required.
Employee Protection 24/7
Orbis are the longest standing provider of lone worker protection. With over 20 years experience, we have a team of UK based, highly experienced alarm handlers. In the event that your employee is in distress, we are available to help within seconds.
Whether it is reassurance whilst walking across a dark car park, assistance if confronted or threatened, our service even works for slips trips and falls, no matter what, we are there.
We hold full details about workers, their location and their line management, enabling us to escalate a situation when a user is unable to do so.
In the event of an incident, our service is BS8484 accredited, we have Unique Reference Numbers (URNs) for all the UK’s Police forces, giving us direct access to Police control rooms and bypassing the 999 service.
We record everything that happened, giving employees helpful and vital evidence, should the incident go to litigation.
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Here for your staff whenever they need
For many people, the fear of being confronted can feel as difficult as something actually happening. That’s why we include a completely free pre-emptive monitoring service in all our contracts.
Our Alarm Receiving Centre operates 24/7 all year round, so you can rest assured that your people always have someone to call, no matter there situation.
Training
Our research clearly shows the benefits in fully training all lone workers within an organisation. Even a modest investment in training can greatly enhance the benefits that a lone worker solution can deliver. Training is proven to increase lone worker usability and therefore staff confidence, duty of care and the efficiency of the lone worker protection system across the organisation.
Our training includes:
- Onsite Face to Face
- Train the trainer
- Webinar Session
- E-Learning Portal
Greater satisfaction
Your lone working staff will understand every aspect and importance of their personal safety using their lone worker solution. After each training session staff feel empowered and confident about using the lone worker solution and increase their personal safety throughout the working day.
Higher Adoption Rates
More lone workers in the organisation will use the lone worker solution efficiently and effectively. A higher adoption rate ensures your organisation gets ‘your money’s worth’ from the investment in Orbis’s lone worker safety service.
Compliance
Training covers relevant legislation and compliance issues and emphasises employee and employer responsibilities. This also reinstates the importance of having a lone worker solution in place and encourages lone working staff to use it on a regular basis.
Account Management
As an end-to-end Lone Worker Service Provider, Orbis provides continuous support from our Dedicated Account Management, Customer Services and Technical Support Teams.
Each Orbis customer has their own dedicated field based Account Manager, backed up by our office based Customer Services Team.
These named individuals are available to help with any questions and will pro-actively arrange regular account reviews to discuss account activity, training requirements, new products and the latest legislative information.
Our Customer Services Team and Technical Support Team are always on hand to assist you with any of your needs. They can be contacted using a variety of methods including email, telephone, web chat, fax and also through our Customer Portal.
The portal enables customers to easily review both outstanding and closed service requests, a full audit trail of each request is available along with SLA/KPI performance information.
We take Customer Services seriously, our professional and experienced team are always happy to help.
Fully Managed Implementation
We have experience of deploying solutions from a single user to large organisations with over 5000 users.
From the get go, we help organisations and users get set up quickly and easily and make sure everyone feels comfortable along the way.
Customer Portal
Our services come fully managed but if you prefer, control is immediately available at your fingertips, allowing you to update your details in real time.
We understand the importance of being able to manage your organisation effectively. Our portal provides a wide range of features including:
- Reporting
- User Management
- Escalation / Process Management
- Live Mapping
- Historical Mapping
- Incident Audit Logs
- Call Recording Access
Accurate, comprehensive and timely Management Information is a fundamental part of ensuring a lone worker contract is providing maximum benefit to the organization and service users.
We provide reports and analysis to maximise the value of our service.
All actions are logged and detailed audit trials are available. Using our powerful analytic systems, we can help you to detect risk trends.
We offer a wide range of standard reports for our customers, If there is a report that we don’t already have, we can create a bespoke report to meet your requirements.
Reports can be scheduled, event triggered or even adhoc delivered to your email or web browser. The reports that we provide can be provided in whatever format you need include but are not limited to PDF, Excel and XML
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