The Customer
Redrow plc is one of the largest British housebuilders with a network of 15 operational divisions across the UK. It is based in Flintshire and employs 2,300 people. It is listed on the London Stock Exchange and is currently a constituent of the FTSE 250 Index.
Contract: 6+ Years
“Both our sales consultants and management have peace of mind knowing that if they are ever in an uncomfortable situation or need assistance quickly then it’s at hand.”
The Issue
Redrow needed a solution that was able to protect their people from potentially dangerous situations, especially when demonstrating show homes to customers alone.
Our sales consultants work alone in sales offices that are open to the public. They demonstrate show homes to our customers on weekends and up until 5:30pm. They are also required to lock up the show homes alone.
The Solution
After a consultation session with Redrow, Orbis deployed multiple Sos Alarm devices to protect Redrow Homes employees during vulnerable situations. The solution included 24/7 monitoring from our Alarm Receiving Centre, full training and after care customer support.
Q&A with Redrow Homes
What are your key benefits of Orbis’ solution?
Both our sales consultants and management have peace of mind knowing that if they are ever in an uncomfortable situation or need assistance quickly then it’s at hand. Management are contacted immediately and we are all aware that our team need help.
Can you provide an example of how your team use our solution?
We recently had a situation where one of our sales consultants felt it necessary to use the Orbis tracker as she felt in an uncomfortable situation with a member of the general public. The sales manager received a call and so did the site manager on that development. The site manager made his way straight to the sales office and was able to provide assistance to the sales consultant.
Would you recommend Orbis to others?
Yes – The very fact that we as employers have invested in Orbis for our team sends out a very positive message that we value our employees H & S in the work environment.