We provide a tailored end to end service, protecting your staff 24/7/365
Our devices provide regular location information, allowing us to identify a users whereabouts. We use a combination of GPS, Wifi, LBS Cell ID and recorded ‘amber’ messaging to ensure that we can always send help to the right place.
In the event of your staff needing help, we are on hand 24/7/365. Users can raise a Red Alert alarm discreetly with a simple press of a button. Our highly trained operators will locate, listen to, assess, and record the users situation.
Response and Escalation
We respond to 99.9% of alarms within 10 seconds and if necessary, using our BS8484 accreditation and Unique Reference Number (URN), we are able to escalate to the relevant local emergency services for priority one help. Full details of an event are provided immediately following an incident via our reports and customer portal.
Orbis is the longest standing lone worker solution provider, we have been providing services to over 20,000 users since 2001
We have been running 24/7/365 days a year, never stopping once since 2001. Day or Night, we are here for your staff.
At the heart of lone worker service is our state-of-the-art, UK based, 24/7 Alarm Receiving Center (ARC).
We are certified to the highest lone working and information security management standards. These include BS5979 Cat II, BS8484 and ISO27001:2013
Our research clearly shows the benefits in fully training all lone workers within an organisation. Even a modest investment in training can greatly enhance the benefits that a lone worker solution can deliver. Training is proven to increase lone worker usability and therefore staff confidence, duty of care and the efficiency of the lone worker protection system across the organisation.
A Higher Adoption Rate
More lone workers in the organisation will use the lone worker solution efficiently and effectively. A higher adoption rate ensures your organisation gets ‘your money’s worth’ from the investment in Orbis’s lone worker safety service.
Greater Customer Satisfaction
Your lone working staff will understand every aspect and importance of their personal safety using their lone worker solution. After each training session staff feel empowered and confident about using the lone worker solution and increase their personal safety throughout the working day.
Training covers relevant legislation and compliance issues and emphasises employee and employer responsibilities. This also reinstates the importance of having a lone worker solution in place and encourages lone working staff to use it on a regular basis.
Our services come fully managed but if you prefer, control is immediately available at your fingertips, allowing you to update your details in real time.
All actions are logged and detailed second by second audit trials are available. Using our powerful analytics systems we can help you to detect risk trends.
We offer a wide range of standard reports for our customers. If there is a report that we don’t already have then we can create a bespoke report to meet your requirements. Reports can be scheduled, event triggered or even adhoc delivered to your email or web browser.
The reports that we provide can be provided in whatever format you need including PDF, Excel, CSV, XML and more.
Accurate, comprehensive and timely Management Information is a fundamental part of ensuring a lone worker contract is providing maximum benefit to the organization and service users. We provide reports and analysis to maximise the value of our service.
- Poor mobile phone issues
- Total allocated devices
- Device last used dates and unallocated devices
- Monthly, weekly, yearly summaries of staff usage trends
- Colour coding to quickly highlight areas that may require further investigation
- Incident by type and cause
- Examples of good usage
- Audit reports on user details and escalation contact details
- Individual staff monthly usage summary reports
- Red alert alarm reports
- Detailed staff usage reports by time and date